In real estate, fast, clear, and professional communication is essential for building trust and closing deals. AI-powered prompts can automate routine responses, ensuring every client inquiry is handled efficiently and personally.
Below are five ready-to-use prompts for different types of customer inquiries, along with guidance for response templates, communication channels, and follow-up timing. Use these prompts to streamline your client communications and enhance your service quality.
General prompt:
As a customer service expert in the real estate industry, you will automate routine communications for client inquiries. Begin by identifying the type of customer inquiry: ‘[customer inquiry type]’. Next, select an appropriate response template that aligns with the inquiry: ‘[response template]’. Choose the communication channel through which the response will be sent: ‘[communication channel]’. Lastly, determine the timing for any necessary follow-ups based on the inquiry type: ‘[follow-up timing]’. Ensure that the responses are personalized, timely, and maintain a professional tone throughout the communication process.
Here are some more ideas.
1. General Property Inquiry Prompt
Prompt:
As a customer service expert in the real estate industry, you will automate routine communications for general property inquiries. Begin by identifying the property of interest: ‘[property address or listing ID]’. Select an appropriate response template that provides basic property details and viewing options: ‘[response template]’. Choose the communication channel preferred by the client: ‘[communication channel]’. Schedule a follow-up within 24 hours to answer any additional questions or arrange a viewing: ‘[follow-up timing]’.
2. Schedule a Property Viewing Prompt
Prompt:
As a customer service expert in the real estate industry, you will automate communications for clients requesting to schedule a property viewing. Identify the requested property: ‘[property address or listing ID]’. Use a response template that confirms the viewing request and provides available time slots: ‘[response template]’. Send the message via the client’s chosen channel: ‘[communication channel]’. Follow up 2 hours before the scheduled viewing to confirm attendance: ‘[follow-up timing]’.
3. Mortgage and Financing Inquiry Prompt
Prompt:
As a customer service expert in the real estate industry, you will automate responses for mortgage and financing inquiries. Identify the inquiry type: ‘[mortgage pre-approval, financing options, etc.]’. Select a response template with detailed information and next steps: ‘[response template]’. Use the client’s preferred communication channel: ‘[communication channel]’. Schedule a follow-up within 48 hours to provide additional resources or connect with a mortgage advisor: ‘[follow-up timing]’.
4. Offer Submission Prompt
Prompt:
As a customer service expert in the real estate industry, you will automate communications for clients submitting an offer on a property. Identify the property and offer details: ‘[property address or listing ID]’, ‘[offer amount]’. Use a response template that acknowledges receipt, outlines the next steps, and provides an estimated response time: ‘[response template]’. Communicate via the client’s preferred channel: ‘[communication channel]’. Follow up within 24 hours with updates on the offer status: ‘[follow-up timing]’.
5. After-Sale Support Prompt
Prompt:
As a customer service expert in the real estate industry, you will automate communications for after-sale support inquiries. Identify the client and property involved: ‘[client name]’, ‘[property address]’. Select a response template that addresses the specific support request (e.g., utilities setup, key collection): ‘[response template]’. Use the chosen communication channel: ‘[communication channel]’. Schedule a follow-up within 3 days to ensure all post-sale needs are met: ‘[follow-up timing]’.
How to Use These Prompts
- Personalize each response by filling in the bracketed fields with client and property details.
- Select the right template for the inquiry type to maintain professionalism and clarity.
- Use the client’s preferred channel (email, SMS, phone call, etc.) for timely delivery.
- Set follow-up reminders to ensure no client is left waiting for information or support.
By integrating these prompts into your CRM or messaging platform, you can deliver consistent, professional, and timely service to every real estate client.
Ready to automate your real estate communications? Try these prompts and see the difference in client satisfaction and operational efficiency!
